IT Manager

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what's right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.

The Regional IT Manager will serve as the primary onsite technology leader for our Rzeszow-based helicopter operations, providing comprehensive IT support and infrastructure management for our Poland region. This customer-facing role requires a self-directed professional who can operate independently while managing local network and server infrastructure, coordinating project implementations, and providing hands-on support to our aviation teams. The successful candidate will act as the critical liaison between local business operations and global IT leadership, ensuring our Rzeszow facility and remote base locations receive exceptional technology services that support safe and efficient helicopter operations.

 

IT Manager

Workplace: on-site, Jasionka near Rzeszów (podkarpackie voivodship)

Type of employment: Employment Agreement

• Onsite User Support Management: Lead and coordinate all onsite IT support requests, troubleshooting desktop, mobile, and aviation-specific technology issues to minimize operational downtime
• Local Infrastructure Management: Maintain and optimize local network infrastructure, servers, storage systems, and telecommunications equipment to ensure reliable connectivity for helicopter operations
• Project Implementation: Execute local technology projects including hardware deployments, software rollouts, network upgrades, and integration with global IT systems
• Remote Site Support: Travel to remote helicopter base locations throughout Australia to provide onsite support, conduct site assessments, and implement technology solutions
• Stakeholder Engagement: Conduct weekly meetings with key local business stakeholders to understand operational requirements, gather feedback, and communicate technology initiatives and capabilities
• Business Requirements Translation: Analyze local business needs and effectively communicate requirements to global IT leadership team, ensuring alignment between local operations and enterprise technology strategy
• ITIL Implementation: Apply ITIL best practices for incident management, change management, and service delivery to ensure consistent, high-quality IT services
• Vendor Coordination: Manage relationships with local IT vendors, service providers, and contractors to ensure timely resolution of technical issues and project delivery
• Asset Management: Maintain accurate inventory of IT assets, coordinate procurement of hardware and software, and manage lifecycle replacement schedules
• Security & Compliance: Ensure local IT systems comply with corporate security policies, Polish regulations, and aviation industry standards
• Documentation & Reporting: Maintain comprehensive documentation of local IT infrastructure, procedures, and provide regular reporting to global IT management
• Training & Support: Provide technology training to local staff, create user guides, and ensure knowledge transfer for new applications and systems
• Emergency Response: Serve as primary IT contact for after-hours emergencies and coordinate rapid response to critical system failures that could impact flight operations

Required Experience

• 5+ years of IT management experience with proven track record in customer-facing roles and onsite support delivery
• Strong background in ITIL framework implementation and IT service management best practices
• Experience managing local network infrastructure, server environments, and end-user support in distributed locations
• Demonstrated ability to work independently with minimal supervision while managing multiple priorities
• Experience with project implementation and coordination in enterprise environments

Technical Expertise

• Infrastructure Management: Proficiency with Windows Server environments, Active Directory, networking equipment (Cisco, HP, Dell), and virtualization technologies
• Network Administration: Strong skills in LAN/WAN management, VPN configuration, firewall administration, and network troubleshooting
• Desktop Support: Expert knowledge of Windows 10/11, Office 365, mobile device management, and enterprise applications
• ITIL Framework: Certified in ITIL Foundation with practical experience implementing incident, change, and problem management processes
• Project Management: Experience with project coordination, resource planning, and stakeholder management
• Monitoring Tools: Familiarity with network monitoring, system monitoring, and IT service management platforms

Industry Knowledge

• Understanding of aviation operations, helicopter maintenance systems, and safety-critical IT environments preferred
• Knowledge of Polish/European IT regulations, privacy laws, and telecommunications standards
• Experience with remote site connectivity challenges and solutions in regional/rural environments
• Familiarity with aviation transportation industry IT requirements

Required Certifications

• ITIL Foundation certification (minimum requirement)
• Microsoft certifications (MCSA/MCSE or equivalent) preferred
• Network certifications (CCNA or equivalent) preferred
• Valid driver's license

Communication & Leadership Skills

• Stakeholder Management: Exceptional interpersonal skills to engage effectively with business leaders, operations staff, and technical teams
• Customer Service: Strong customer service orientation with ability to translate technical concepts into business terms
• Business Acumen: Understanding of operational requirements and ability to align IT services with business objectives
• Cultural Awareness: Sensitivity to local business culture and ability to build strong relationships with Australian teams

Personal Attributes

• Self-Direction: Highly autonomous with proven ability to prioritize tasks, make decisions, and solve problems independently
• Adaptability: Flexibility to handle diverse technical challenges and changing business requirements
• Travel Readiness: Willingness and ability to travel to remote helicopter bases across Australia as needed
• Problem-Solving: Strong analytical skills with creative approach to resolving complex technical and operational challenges
• Reliability: Consistent track record of meeting commitments and delivering quality results under pressure
• Continuous Learning: Commitment to staying current with emerging technologies and industry best practices
• Safety Focus: Understanding of the importance of reliable IT systems in supporting safe aviation operations
• Team Collaboration: Ability to work effectively with global IT teams while representing local interests and requirements

Location Requirements

• This is an onsite role Monday through Friday based in our Rzeszow, Poland facility
• Eligible to work in Poland (citizenship, permanent residency, or valid work visa)
• Available for occasional after-hours support and emergency response
• Willing to travel within Poland for remote site visits (typically 15-20% travel)