Enterprise Application Specialist - Financial Operations

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what's right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.

The Enterprise Application Specialist for Finance and Accounting Systems will serve as a technical subject matter expert for our comprehensive financial application ecosystem, including Infor M3 and Microsoft Dynamics 365 Finance. This role is responsible for ensuring the reliability, performance, and continuous improvement of mission-critical financial systems that support our global helicopter operations and business processes. The successful candidate will provide expert-level application support, lead system implementations, and serve as the key technical liaison between IT and finance teams to ensure optimal system performance and business value delivery.

 

Enterprise Application Specialist - Financial Operations

Workplace: Remote - Poland

Type of employment: Employment Agreement

• Financial Application Portfolio Management: Provide comprehensive management and technical support for the complete finance and accounting application stack, including Infor M3 ERP system, Microsoft Dynamics 365 Finance, and integrated financial reporting solutions
• Infor M3 System Administration: Lead configuration, customization, and optimization of Infor M3 modules including Financials, Supply Chain, and Maintenance, ensuring seamless integration with business processes
• Dynamics 365 Finance Management: Oversee Microsoft Dynamics 365 Finance implementation, configuration, and ongoing administration including financial modules, workflow management, and reporting capabilities
• Technical Escalation Support: Serve as the ultimate escalation point for complex financial application issues from IT Operations and Help Desk teams, providing specialized troubleshooting and resolution
• System Integration Management: Ensure seamless data flow and integration between financial applications and other enterprise systems including operations, procurement, HR, and business intelligence platforms
• Production System Implementation: Lead implementation of new financial applications, system upgrades, and configuration changes while coordinating with stakeholders and minimizing business disruption
• Financial Reporting & Analytics: Manage financial reporting systems and business intelligence tools to ensure accurate data consolidation, regulatory compliance, and executive reporting capabilities
• Vendor Relationship Management: Serve as primary technical contact for financial software vendors, managing support relationships, licensing, feature requests, and system upgrades
• Business Process Optimization: Collaborate with finance leadership to identify process improvements and implement technical solutions that enhance efficiency and financial controls
• Change Management: Plan, test, and execute production system changes, updates, and patches while maintaining system integrity and minimizing impact to financial operations
• Compliance & Audit Support: Ensure financial applications meet regulatory requirements, support audit processes, and maintain proper internal controls for financial data integrity
• User Training & Documentation: Develop technical documentation, user guides, and training materials for financial applications while providing ongoing user support
• Performance Monitoring: Implement comprehensive system monitoring and produce regular reports on application performance, utilization metrics, and system health
• Disaster Recovery Planning: Maintain and test disaster recovery procedures for financial systems to ensure business continuity during critical financial periods
• Security & Access Management: Manage user access controls, security configurations, and ensure compliance with financial data protection requirements

Required Experience

• 4+ years of experience managing enterprise financial applications with demonstrated expertise in both Infor M3 and Microsoft Dynamics 365 Finance
• Proven track record as a technical subject matter expert (SME) for ERP and financial systems in enterprise environments
• Experience providing tier 3/escalation support for complex financial application issues
• Background in financial system implementations, integrations, and business process optimization
• Experience supporting month-end, quarter-end, and year-end financial closing processes

Technical Expertise

• Infor M3 Proficiency: In-depth knowledge of Infor M3 system architecture, financial modules, configuration management, and integration capabilities
• Dynamics 365 Finance: Comprehensive understanding of Microsoft Dynamics 365 Finance modules, customization, workflow configuration, and reporting tools
• Database Management: Strong skills in SQL Server, database administration, and query optimization for financial applications
• Integration Technologies: Experience with APIs, middleware solutions, and data integration between financial and operational systems
• Financial Reporting Tools: Knowledge of business intelligence platforms, financial reporting solutions, and data visualization tools
• Scripting & Automation: Proficiency in PowerShell, SQL, or similar technologies for process automation and system management

Financial Domain Knowledge

• Accounting Principles: Understanding of GAAP, IFRS, and accounting standards relevant to system configuration and reporting
• Financial Processes: Deep knowledge of accounts payable, accounts receivable, general ledger, fixed assets, and financial consolidation processes
• ERP Functionality: Comprehensive understanding of ERP modules including procurement, inventory management, and manufacturing integration with financial systems
• Regulatory Compliance: Familiarity with SOX compliance, audit requirements, and financial controls in enterprise environments
• Multi-Entity Operations: Experience with multi-company, multi-currency, and international financial operations

Industry Knowledge

• Aviation Finance: Understanding of aviation industry financial requirements, aircraft asset management, and operational accounting (preferred)
• Project Accounting: Experience with project-based financial management and job costing systems
• Supply Chain Finance: Understanding of procurement processes, vendor management, and supply chain financial integration

Leadership & Communication

• Stakeholder Management: Exceptional ability to communicate with finance teams, executive leadership, and technical staff
• Problem-Solving: Advanced analytical skills and systematic approach to complex financial application troubleshooting
• Project Coordination: Experience managing system implementations and coordinating with cross-functional teams
• Change Leadership: Skills in managing organizational change and user adoption of financial system updates
• Vendor Management: Experience negotiating with software vendors and managing technical support relationships
• Documentation: Ability to create clear, comprehensive technical documentation and user training materials

Personal Attributes

• Business Acumen: Strong understanding of financial operations and their impact on business decision-making
• Attention to Detail: Meticulous approach to financial data integrity and system configuration accuracy
• Customer Service: Commitment to supporting finance teams and resolving business-impacting issues promptly
• Adaptability: Flexibility to handle changing priorities and evolving business requirements
• Continuous Learning: Dedication to staying current with financial technology trends and regulatory changes
• Self-Direction: Ability to work independently while effectively coordinating with multiple stakeholders
• Crisis Management: Experience managing critical system incidents during sensitive financial periods
• Quality Focus: Commitment to delivering reliable, accurate financial systems that support business operations

Preferred Certifications

• Infor M3 Certified Administrator or Consultant
• Microsoft Dynamics 365 Finance Functional Consultant Associate
• ITIL Foundation certification
• Certified Public Accountant (CPA) or similar financial certification (preferred but not required)

Location Requirements

• This is remote work position based anywhere in Poland working Monday through Friday
• Eligible to work in Poland (citizenship, permanent residency, or valid work visa)
• Available for after-hours support and emergency response as needed
• Willing to travel within Poland and internationally for remote site visits (typically 15-20% travel)