Systems Engineer, IT Infrastructure

Job Locations CA-BC-Richmond
Posted Date 2 months ago(7/12/2022 10:09 AM)
Requisition ID
# of Openings
Information Technology

Reach Beyond!

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Simplicity: Finding the most efficient way in everything we do
Agility: Moving quickly and decisively
Collaboration: Working together with candor and transparency
Innovation: Creating solutions and leading change
Ownership: Working with passion and doing what needs to be done

Role Summary

The role of the System Engineer is to implement and support core CHC global IT infrastructure through major projects and initiatives and provide direct Tier-3 technical support and assist in the coordination of IT activities in support of CHC’s Global IT operations. This position will report directly to the Manager of Infrastructure and Security.

Key Responsibilities

  • Implements technical solutions and provides direction on technical matters, trouble shooting and optimization recommendations within areas of expertise.
  • Perform root-cause analysis for service interruption and develops solutions to complex technical problems and takes appropriate urgent actions.
  • Designs, installs and configures highly-available virtual and physical infrastructure environments.
  • Proactively maintain IT Infrastructure: performance monitoring, security configuration, VM (VMWare) lifecycles, creation and maintenance of VM templates, host patching.
  • Provide operational support, of the GLOBAL IT infrastructure: server and storage solutions, network, global messaging environment, and other components of IT infrastructure.
  • Provide maintenance, oversight and technical expertise for the global CHC Microsoft and LINUX (e.g.Redhat, Centos, Ubuntu) Servers
  • Installs, configures and maintains Citrix XenApp global farms (Citrix Cloud - aka: CVAD) providing reliable, fast access to applications and technical manuals.
  • Installs, configures and maintains large, complex client/servers in support of business requirements.
  • Configure and support web based portals and applications.
  • Create, test and deploy software packages for global project requirements
  • Configure, perform and monitor system level backups and restores via enterprise level backup solutions  
  • Consults with client group to understand business requirements and issues, determine application delivery methods and service requirements and conduct systems analysis.
  • Leadership of a small team of project team resources where necessary.
  • Manage basic projects including planning, resource coordination and implementation.
  • Create and maintain operational and procedural documentation.
  • Implement automated systems management functions including performance metrics, status monitoring, intrusion detection, virus scanning, etc.
  • Monitor and troubleshooting of networking devices for LAN/WAN (ethernet and wireless)
  • Research, review and recommend hardware and software standards and purchasing
  • Define requirements; implement standards, maintenance tasks and documentation for Microsoft Server and services in the CHC global environment.
  • Assist in the development, implementation and testing of disaster recovery procedures, service outage workarounds, and system safeguards
  • Additional duties, as required.
  •  International travel may be required.

Qualifications, Skills & Attributes

  • Combination of education and a minimum of 5 years of experience working at an intermediate IT technical level, supporting a large, global complex user base
  • Certificate, Diploma or Degree in Information Technology, MIS or Network Services from a recognized public or private program and/or 5+ years working in a system administration and server support capacity in a mid to large company.
  • Significant experience administering primarily Windows environment and working knowledge of Unix/Linux (e.g. Redhat, Centos).
  • Possesses a broad range of IT experience particularly with Windows Active Directory, Exchange, SharePoint, Citrix, firewalls, storage, Backup Applications & Routers/Switches
  • MCSE, CCNA/P and/or PMP certification considered a definite asset
  • Ability to coordinate technical projects and follow proper project management methodologies
  • Experience at working both independently and in a team-oriented, collaborative environment is essential

Experience integrating disparate Windows Domains, including formulating back out and data migration plans


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